Voice is no longer a new frontier - smart speakers have sold faster than any previous technology in history, and as a result, more and more of us are using voice UIs as part of daily life. As more and more services reach customers through voice channels, and the reliability of the technology improves, the competitive landscape is heating up. Consumer expectations are increasing, services need to evolve to meet them with voice and conversation.
The approach one must take to voice is radically different to designing for screens: no longer can a designer dictate what a user can do. Instead we must design for open-ended input, i.e. speech, perhaps humanity’s most unique and ancient technologies. Join this session to learn the basics of voice design and conversational content. In this session, Ben will take you through the key differences that distinguish voice design from screen design, how the content differs, the process and principles, and how to prototype and test.
You’ll join a team during this session, and together you will prototype and test a voice experience.
Things you will learn:
- How the design challenges differ between voice and screen
- The limits and benefits of voice technology
- The key concepts unique to voice: intents, slots, utterances, variables, and more
- Voice design process & principles
- How to test voice designs